Frequently Asked Questions

Can't find the answer? Four options: Email help@charities.org, visit www.charities.org/support, use the online chat feature located in the bottom right corner of your screen, or call (800) 458-9505  and dial "1" for additional support.

Campaign Basics

1. What is the Employee Giving Program?

The City of Philadelphia 2019 Employees’ Combined Campaign is a charitable giving program conducted through the workplace that offers City employees and eligible retirees the opportunity to contribute to charities using the convenience of payroll deduction and credit card. Through this Campaign, Captains and City employees can positively impact their communities. Since 1983, the Campaign has raised more than $38 Million for various charities. Thanks to the participation of all last year, the City of Philadelphia Employees’ Combined Campaign raised more than an additional $490,000.

2. Who is America’s Charities?

We have teamed up with America’s Charities to provide employees greater flexibility in deciding which charities to support throughout the year by means of payroll deduction and volunteering. America’s Charities, a nonprofit that inspires employees and organizations to support causes they care about, is our employee giving partner, acting as the funds management agent, as well as providing general campaign support and distributing employee contributions to the charities selected by employees during the campaign enrollment.

Campaign Participation

3. When does the Campaign launch?

The Campaign launches September 26th and will end December 21st. The Campaign is open to any eligible employee. Employees can make a donation to any of the charitable organizations listed in one of two ways: (1) on the Campaign online giving site for recurring payroll deduction, to begin in 2019 and immediately through a one-time credit card donation; or (2) a one-time check payment or recurring payroll deduction to begin in 2019 via paper pledge form.

4. Are employees required to participate?

No. This annual charitable giving program is purely voluntary and a personal decision.

5. Is the site open all year?

No. The site will be open for active pledging beginning September 26th and will close December 21st.

6. Can I donate to any nonprofit organization?

You may contribute to any nonprofit organization listed in the Contributors' Guide. Make sure you thoroughly look for your agency under each umbrella Fund/Federation in the Contributors’ Guide, available at https://www.phila.gov/combinedcampaign. If an agency is not in the Contributors' Guide, please contact the Campaign Manager, Regina Hendrix, at rhendrix@charities.org.

7. Is there a limit on how much or how little I can pledge?

The minimum donation amount for payroll and credit card payment methods is $52 per charity annually. This equates to a $2/pay period payroll donation for employees on a 26 pay period cycle.

8. If I do not feel comfortable entering my information on the web, is there another way for me to make a pledge?

The Campaign’s intuitive and user-friendly giving platform is designed with Philadelphia employees and retirees in mind, and it gives donors the experience they want when giving to charity. The giving platform offers a safe, easy, and secure way to support charities. Your information will not be released to the organizations you support throughout the Campaign unless you give permission.

If you prefer not to give online, you can make your pledge using a paper pledge form which can be downloaded here or contact your department liaison to obtain a form. Complete the form according to the instructions, and once you have decided on your pledges, return the completed form to your department liaison.

9. Who do I contact if I have a question not listed here?

If you have another question regarding your workplace giving campaign, please contact Regina Hendrix at rhendrix@charities.org.

For questions pertaining to the online pledging system, please contact America's Charities Help Desk at help@charities.org or www.charities.org/support for assistance.

Ways to Give

10. How do I donate?

To get started click “Give Now” and make your donation through the secure online pledging system operated by our giving partner, America’s Charities. Or if you prefer, you can complete a pledge form and turn it into your department liaison.  

If you need assistance, you may consult the "Giving Instructions" document under the "Need Help" tab on the navigation bar.

11. What payment methods are accepted? 

NOTE: There is an annual minimum donation of $52 to each charity for credit card and payroll deduction payment methods.

Recurring Payroll Contribution: Your gift will be deducted from your paycheck each pay period for one year, beginning with your first paycheck for January 2019. The minimum donation is $2/pay period to each charity for those on a 26 pay period cycle. Payroll contributions will automatically start with the first pay period in 2019.

One-time Credit Card Contribution: You must donate a minimum of $52 per charity. All credit card transactions will incur a per transaction fee of 3.5% by your carrier. Credit card transactions are immediate. In the event of an error, you will need to contact your credit card company to cancel the transaction.

One-time Check Donation: This payment method is not available online. For more information regarding paper pledge forms please consult the Giving Instructions

12. How do I find charities to support?

Click "Give Now." After you select the dollar amount you would like to give, click "Continue" and you will arrive at the Charity Picker. On this screen, you will find a search bar where you can enter charity name, federation, city, or state to find a charity to support.

13. How do I cancel a donation?

If you pledged online or by paper, please email your cancellation request to help@charities.org and copy Regina Hendrix at rhendrix@charities.org.  However, please note that credit card transactions are immediate. If you would like to cancel a credit card pledge, you must contact your credit card provider.

Payroll Deduction Benefits

14. Why should I give through payroll deduction when I can send a check directly to the nonprofit(s) of my choice?

Payroll deduction is a much more efficient, economical way for a nonprofit to process the gift. It could take more people to process individual checks from many different donors rather than this more aggregated method. Processing individual donations drive up administrative expenses for nonprofits. The Campaign Management Organization, America’s Charities, helps streamline this process.

Additionally, it is easier to make larger contributions through payroll deduction than by check. You can give as little as $2 per pay period to each charity through payroll deduction, which most people will find easier on their budgets than writing a single large check. You can give $260 to one of your favorite charities with just a $5 weekly donation via payroll deduction, which goes that much farther for the charities tackling our world’s greatest problems.

15. Are my contributions tax deductible?

Yes, your payroll contributions are deductible for the 2019 tax year. One-time credit card and check contributions are deductible for the 2018 tax year.

Affordability

16. What if I can’t afford to give enough to make a difference?

The majority of donors across the country feel the same, but the majority of giving in the U.S. (approximately 72%) is a result of generous individuals like you. If 1,000 employees across the country each donate $2 per pay period ($52 total), that equates to at least $52,000 in nonprofit support that your gift helps make possible. No gift is too small. Each gift goes a long way to help many organizations and the community.

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